Privacy Policy – ClearHaven Water Filtration

Effective Date: 17/03/2026

Business Name: ClearHaven Water Filtration

Location: Perth, Western Australia

1. Introduction

ClearHaven Water Filtration ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our website and services.

2. What Information We Collect

We may collect the following types of personal information:

Personal Details

·       Full name

·       Phone number

·       Email address

·       Home or installation address

Service Information

·       Details about your property and plumbing setup

·       Water filtration requirements

·       Quotes, invoices, and service history

Technical Data

·       IP address

·       Browser type

·       Website usage data (via analytics tools)

3. How We Collect Your Information

We collect information when you:

·       Submit a quote request on our website

·       Contact us via phone, email, or social media

·       Accept a quote or book an installation

·       Use our website (cookies and analytics)

4. Why We Collect Your Information

We use your information to:

·       Provide quotes and services

·       Install and service filtration systems

·       Communicate with you about your job

·       Send invoices and confirmations

·       Improve our website and services

·       Comply with legal obligations

5. Use of Third-Party Tools

We may use trusted third-party services to operate our business, including:

·       Job management software (e.g. FieldPulse)

·       Payment processing providers

·       Website analytics tools (e.g. Google Analytics)

These providers may store or process your data securely on our behalf.

6. Cookies & Website Tracking

Our website may use cookies to:

·       Improve user experience

·       Track website performance

·       Understand visitor behaviour

You can disable cookies through your browser settings.

7. Disclosure of Personal Information

We do not sell your personal information.

We may disclose your information to:

·       Employees or contractors performing services

·       Suppliers or manufacturers (if required for your job)

·       Service providers (software, payment systems)

·       Legal authorities where required by law

8. Data Storage & Security

We take reasonable steps to protect your personal information, including:

·       Secure digital systems

·       Restricted access to data

·       Trusted third-party platforms

However, no online system is 100% secure.

9. Access & Correction

You may request access to or correction of your personal information at any time by contacting us.

10. Marketing & Communication

We may contact you regarding:

·       Quotes or jobs

·       Service reminders

·       Relevant offers

You can opt out of marketing communications at any time.

11. International Data Transfers

Some of our service providers may store data outside Australia. We take reasonable steps to ensure your data is handled securely.

12. Your Rights

You have the right to:

·       Access your personal data

·       Request corrections

·       Withdraw consent to marketing

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website.

14. Contact Us

If you have any questions about this Privacy Policy, please contact:

ClearHaven Water Filtration
📍 Perth, WA
📧 info@clearhavenwaterfiltration.com.au
📞 0460 774 299